Privacy Policy – POPIA

All information handled by the practice is regarded as strictly confidential by Dr Zola Mbovane and the practice staff.

Disclosure for legislative purposes

Legislation compels the practice to disclose your personal and health information. Such as laws governing motor vehicle accidents; injuries and disease that occur at work, or claims to Medical Aid. The practice must also disclose diagnostic ICD-10 codes on referral letters, requests for other investigations (e.g. pathology, radiology) etc.

If you do not want us to disclose this information, please inform the practice. This may result in the entities responsible to refuse to cover the costs of your care or pay out other claims. You will then be personally responsible for the payment of all services rendered.

Sharing of Personal Information (Third Party)

By acknowledging this in terms of the POPIA, that the practice may share your personal information (including diagnostic information) for: practice administrative services (including external practice administration providers contracted by the practice); practice outcomes review, statistics and research purposes; or practice business planning with other service providers to enhance systems and services. This includes sharing personal medical information with other Healthcare Practitioners as deemed necessary to enhance your care.

Consent for research is voluntary, and care will be unaffected whether or not consent is given. All data will be kept confidential and there will be no benefit to individual participants.

Retention of Personal Information

Your personal information will be securely retained by the practice for a period of no longer than 10 years after the last entry, or as required by legislation if longer than this period.

Communication Mediums

This practice makes use of the following communication platforms: phone, sms, email, whatsapp. These communications will be used for professional communication only. This will include (but not limited to) accounts, statements and information, practice information, system updates, professional updates, prescriptions and reports.

You acknowledge that no system is completely secure, and you will not hold the practice responsible for any breach of confidentiality via these communications.